To Receive You Must Give

givereceiveEven though this concept should be a no-brainer very few people actually get it and understand it. “Giving is a small and insignificant act that actually has tremendous effects on you and your business.”  Giving should be part of your marketing strategy if you want to get results from your online business. Helping others to be successful or solve problems is the key to a thriving and successful business.

The more people you help the more people will share what you do by word of mouth and more people will stay customers of your business. The more value you offer others the more valuable you become. Instead of focusing all of your efforts getting the sale…focus most of your efforts helping your business partners succeed and providing solutions to your customers’ problems.

Do favors for others and get favors in return…

In the book , Influence: The Psychology of Persuasion, Robert Cialdini mentions the rule of reciprocation in which he says, “The rule says that we should try to repay, in kind what another person has provided us.”

Usually we feel that we are obligated when individuals do something special for us. We want to do the same for those people and do something special for them. This has been going on for centuries. People would share resources to survive and thrive. All human societies today follow the rule of reciprocation in some way.

How can you use this rule for your business? Go above and beyond with assisting business partners and customers. Give them something of value without expecting anything in return…and most often you will get something in return…a successful team and repeat customers.

Word of mouth gets around really fast…

Giving back, especially in business, indirectly benefits your brand and reputation. If you commit an act, good or bad, that energy in one way or another usually finds its way back to you. We hear that all the time…Giving back to others in with goodness in heart and mind actually help build ourselves up.

A great way to make meaningful business connections is to make your introduction to others in the form of giving value…an instructional video, an e-book, a business building tip, a motivational quote or something of value in creative way…this opens up your network reach and you will find that your kindness will be reciprocated in some way… Giving time and your expert knowledge benefits everyone…Always having a giving attitude you may also notice an increase in business relationships, customers and business partners… People want to see how your business benefits people…believe it or not they are not interested in our profits. If you are giving great customer service and going all out to support our teams, your business should grow by leaps and bounds.

To Your Success,

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Read more: http: //www. entrepreneurrookie. com/blog/how-giving-back-in-business-benefits-your-brand-marketing-and-reputation/#ixzz2RuCakqdQ; http://www.incomediary.com/entrepreneurs-who-give-more-get-more; http://www.garrreynolds.com/branding/brandyou.html ;http://youronline.biz/ibct-regional-tournament/; http://www.empowernetwork.com/elainejolly17/blog/you-reap-what-you-sow-you-must-give/

 

Improving Communication with Prospects and Customers

can telephonesThe definition of communication:

Communication [kuh-myoo-ni-key-shuhn] — n  1. the act or an instance of communicating; the imparting or exchange of information, ideas, or feelings.

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Communication is not only important in our personal relationships, but also it impacts our business. Our ultimate goals when building relationships with our prospects and customers are utilizing great communication skills, effectively giving and receiving information, and taking that information and helping them solve their problems and achieve their goals.

There are four key points to consider when improving communication skills:

1. Building Rapport- Finding out information about prospective business partners and customers. One way to accomplish this is utilizing the F.O.R.M method:

F.O.R.M method is a way to formulate relationship building questions to based around a prospect’s or customer’s  family, occupation, what that individual does for recreation, and the message that you want to give that person to help them solve a problem.

Here are some examples of questions you can ask using the F.O.R.M. method.

F- Family-  Where are you from? How many children do you have?

O- Occupation-What do you do? Tell me more about what you do? What do you like most about your job?

R- Recreation- What do you like to do for fun? What are your hobbies? What do you do when you are not working?

M- Message –(what you want to accomplish to help them)

1. Build Curiosity- do not lead with the product, lead with what you learned from asking the questions above to satisfy their wants and needs.

2. Eager want to accomplish wants, needs and goals-Use the information gathered from the questions asked to inspire an eager want to take action to acquire their wants, needs, and achieve their goals.trust

2. Build Trust

  • Trust is built based on the questions that you ask them- The key is to be genuinely concerned about who they are.
  • Let the customer or prospect tell you about themselves so that you can find out the information…people love to talk about themselves…If you listen twice as much as you talk, you will find how you can help them.

3. Create an eager wantcommunication 9

  • Get to know what they want and build a bridge between what they want and how you can help them get it!

4. Investigate the prospect or customer during the conversation

…and locate their specific

  • Needs
  • Strengths
  • And Goals

5 things that can build rapport with a prospect, encourage relationship building, and improve communication with others are:

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1. Smiles- Shows that you are interested, changes your body language and the atmosphere. (Even smile when talking to customers or prospective business partners over the phone believe it or not, your smile resonates over the phone…there is a huge difference in the sound of your voice…you can hear the smile…)

2. Compliment or words of encouragement- Shows appreciation and brightens one’s day. Always be genuine.

3. Make a real friend—If you help people get what they want you will always get what you want…Take your self out of the equation. It is all about them. Friends are great resources for business and make they make life more fulfilling.

4. Listen and Pay Attention- Pay attention to what matters to them what is important for their needs, strengths and goals.

5. Control the conversation- The one who is asking the questions control the conversation…become great with asking questions…Get them talking about themselves…it will help build more trust.

To Your Success,

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Source: http://www.danijohnson.com/2007/how-to-improve-your-communications-skills.